Our Emergency Service Extension 707

Our Emergency Service Extension #707

The purpose of our Emergency Service Extension is to provide "Emergency Service" meaning that once a call comes in we send out a service tech as soon as possible to take care of your needs. Since this is a paid premium service for both warranty and non-warranty calls we charge our normal service fees and labor plus the drive time to and from the service call. We used to answer this line 24 hours a day 7 days a week. But due to people abusing the line for questions about their bills and asking questions that are answered via our office help we have limited the service to 14hrs a day. Maybe in the future as it is learned that the service is for extreme emergencies we will return to 24/7 answering. I think after the fourth call at 11pm that woke me up from sleeping for the reason asking a routine question that our office personnel could answer I decided that it was not being used for the intended purposes.