Millers Presort Printing Company Akron Ohio Steve Shamblin

I just needed to vent about a printing company located in Akron Ohio. We have used Millers Presort for a few years for our printing needs. Last year we had numerous times where we not only received poor product (poor materials, each printing had the ink bleeding so bad it was hard to read some of the words) but unmanageable service. For starters I am not in the printing business, but I would have to assume any legit business would have a company policy to print a proof and to receive approval for job before sending it to production. Not Millers Presort they just print what they think you may of wanted then charge you for the incorrect printing that they did not have an approved proof for and they just point the finger at each other and basically throw their hands up and say, don't know how it happened, we will try not to let it happen again, pay your bill for our screw up. Of course at the time they were horrified they did such a big screw up and promised to reprint to make it right. But after 30 days of no reprint they then change their tune since Cynthia Morris would not take responsibility for her unprofessional act of not getting a proof approved. And by the time I was able to finally get in touch with the owner Stephen Shamblin, Steve ducked the situation like a silent owner would whom had no idea how his business ran day to day. So for all you "key" employees at Millers Presort in Akron Ohio (Cynthia, Bill & Steve) and I would like to say THANKS for being the worst printing business in Ohio. I hope that you decide to run a reputable company in the future and abide by common sense rules such as; don't send a postcard to production UNLESS YOU HAVE AN APPROVED PROOF.

This is not a case of "You get what you pay for either" Millers Presort was 2-3x the price of another company that I have used before without issues. But I made the mistake of trusting Bill Bitterman at Millers Presort that everything would be done in a timely and professional manner. BIG MISTAKE.

THANKS AGAIN FOR SCREWING UP MY JOB, I HOPE THAT YOU WILL MAN UP ONE DAY AND MAKE GOOD ON YOUR PROMISE TO MAKE THINGS RIGHT.

Miller's Presort, Inc.
1147 Sweitzer Ave. Akron, Ohio 44301-1384

Stephen Shamblin
Bill Bitterman
Cynthia Morris